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How We Handle Your Account Information

We collect what we need to run your account, process your bKash and Nagad deposits, verify withdrawals and keep your login secure. This policy covers the data we gather when you open an account, fund your wallet or contact support.

Account registration dataPayment wallet detailsLogin and session trackingWithdrawal verification recordsSupport conversation history
1971bd How We Handle Your Account Information
DATA SAFEGUARDS

How We Protect Your Information

Your bKash and Nagad wallet identifiers, login credentials and withdrawal requests move through encrypted connections. We segment account data, limit internal access to staff who need it for verification or support tasks and log every admin action. Cookies remember your session and language choice; you control marketing cookies in your browser.

Encrypted Transfers Every page load, login attempt, deposit instruction and withdrawal request travels over SSL encryption so your account details and payment information stay private between your device and our servers throughout the session.
Access Controls We grant database access only to operations, compliance and support staff who verify payouts or resolve account issues. Each login is logged, and sensitive fields like wallet PINs are never stored in our systems.
Cookie Use Session cookies keep you logged in while you switch between slots, live tables and the sportsbook. Functional cookies store your language and currency preference. Marketing cookies track campaign performance; you can disable those in your browser settings.
Data Retention We keep your account records, transaction logs and support conversations for as long as your account is open plus the retention period required by financial regulations. When you close your account, we archive the minimum data needed for compliance.
POLICY CONTACT

Reach Us About Your Privacy

If you want to review the data we hold, correct a detail on your account, request deletion or ask how we process your bKash and Nagad wallet information, our support team will walk you through the steps. Contact us through any of the channels below.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page and ask for the privacy team. They will confirm your identity and handle data requests, correction notices or account closure instructions during the chat session.

Email Support

Send your privacy question or data request to the support address in our footer. Include your registered mobile number and account username so we can verify ownership before responding with the information you need.

Account Settings

Log in and visit the privacy section under account settings to download a summary of your activity, update your marketing preferences or close your account. Withdrawal of consent may limit platform features that rely on that data.

Common Privacy Questions

We collect your mobile number, email address, date of birth, username and password at registration. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and wallet identifier to match the payment to your account balance.

We share your wallet identifier with the payment processor that clears your deposit or withdrawal. We do not pass your PIN or OTP to any third party, and we do not sell your contact details or transaction history to marketers.

Yes. Log in and visit the privacy section under account settings to download a report of your registration details, deposit and withdrawal records, bet history and support conversations. The file is ready within a few minutes.

While your account is active, we keep all records. After you close your account, we retain transaction logs and identity documents for the period required by anti-money-laundering and financial regulations, then delete or anonymize the rest.

Session cookies keep you logged in. Functional cookies remember your language and wallet preference. Marketing cookies track which campaigns bring visitors to the site. You can block marketing cookies in your browser without affecting core account features.

Contact support via live chat or email and ask to close your account. After verifying your identity, we will lock login access and schedule deletion of non-essential data. Compliance records remain archived as required by regulation.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.